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Frequently Asked Questions

Product

Do you have access to my data?

Glasnostic works as a brain-in-the-wire in your network and inspects service interactions. You deploy the data plane component into your own environment and remain in full control. The data plane collects metrics and metadata only, which will be sent to the Glasnostic Platform for you to work with. The data plane does not export any network communication to the Glasnostic Platform.

How are policies applied?

The Glasnostic Platform allows you to create policies to manage service to service interactions in real time. These policies are applied directly on the data plane, which is running inside your network. No network communication data ever leaves your network.

Account

How do I sign up for an account?

You can create your free account at Signup

What is an Organization?

An Organization is your very own space within Glasnostic. When you sign up you create your own organization to manage your Users, Teams, Environments and Networks.

How do I close my account?

To securely close your account please ask your Organizations administrator to remove you from the Organization. If you'd like to fully remove your account, please contact our Support to close your Account.

How do I delete my organization?

Please contact our Support to close your Organization. We will then remove the Organization and all associated data.

Subscription

How do I subscribe?

You can subscribe to a Paid plan via the Organizations management directly within the Glasnostic Console. A subscription is connected to your Organization and works across all environments.

How does endpoint metering work?

A subscription aggregates the actively managed endpoints and calculates a monthly average. This is done to ensure that you can utilize autoscaling or run batch jobs without the fear of hitting quota limits early. Should you be above quota at the end of the month we will send you a notification so you can upgrade your subscription to include more endpoints.

How do I cancel my subscription?

If you would like to cancel your subscription please contact our Support.